Customer Service

When Customers or Clients Behave Badly

When Customers or Clients Behave Badly

Every business wishes to keep its customers or clients happy. After all, they provide the revenue that allows the company to stay afloat. However, there are certain kinds of customers or clients who hurt rather than help the business's bottom line. It's important for...

How to Approach Testimonials for Your Business Success

How to Approach Testimonials for Your Business Success

Credibility and trust will always make a business look better in the market place. It can cause your influence to soar, and increase interest in your product/service. Having testimonials from happy, satisfied customers can boost your web ratings, and contribute to...

10 Easy Ways to Diffuse Angry Customers

10 Easy Ways to Diffuse Angry Customers

There’s an old saying in marketing and sales, “You can’t please everyone.” Truer words have never been spoken. Having customers who aren’t happy with our products, our services, or our efforts is a fact of life in business. The way you respond to those customers will...